This Privacy Policy explains how Airtex Limited collects, uses and protects your personal information when you visit our website or buy products from us.
We are committed to protecting your privacy and handling your personal data responsibly.
1. Who We Are
Airtex Limited operates https://www.airtexltd.co.uk.
Contact details:
Email: support@airtexltd.co.uk
Address: 113 River Road, Barking, IG11 0EG UK
For data protection purposes, Airtex Limited is the data controller of your personal information.
2. Personal Information We Collect
We may collect the following information:
Name
Billing address
Delivery address
Email address
Phone number
Order details
Payment confirmation details
Customer service messages
Website usage data
IP address
Device and browser information
Marketing preferences
Cookie data
We do not store full card details. Payments are processed by secure third party payment providers.
3. How We Use Your Information
We use your personal information to:
Process and deliver your orders
Take payment and prevent fraud
Send order confirmations and delivery updates
Respond to customer service enquiries
Manage returns and refunds
Improve our website and customer experience
Send marketing emails where you have opted in
Meet legal, tax and accounting obligations
Protect our website, business and customers
4. Lawful Basis for Using Your Data
We process your personal data under the following lawful bases:
Contract: To process your order and deliver products to you.
Legal obligation: To keep records required by law.
Legitimate interests: To improve our services, prevent fraud and manage business operations.
Consent: To send marketing emails or use certain cookies where consent is required.
The ICO advises businesses to explain clearly what personal data is used, why it is used and the lawful basis for each processing activity.
5. Marketing
We may send you marketing emails if you have agreed to receive them or where permitted by law.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us at [Privacy Email Address].
6. Cookies
Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, analyse traffic and support marketing.
Some cookies are essential for the website to work. Non-essential cookies, such as analytics or marketing cookies, may require your consent.
Cookie rules in the UK are covered by PECR, and where cookie data identifies a person, UK GDPR may also apply.
7. Sharing Your Information
We may share your personal data with trusted service providers, including:
Payment processors
Delivery couriers
Website hosting providers
Email service providers
Analytics providers
Professional advisers
Law enforcement or regulators where required by law
We only share information where necessary and require service providers to protect your data.
8. International Transfers
Some of our service providers may process personal data outside the UK. Where this happens, we will take appropriate steps to protect your information in line with UK data protection law.
9. How Long We Keep Your Data
We keep personal data only for as long as needed for the purpose it was collected.
Order and transaction records may be kept for legal, tax and accounting purposes. Marketing data is kept until you unsubscribe or ask us to remove it.
10. Your Rights
Under UK data protection law, you may have the right to:
Access your personal data
Correct inaccurate data
Request deletion of your data
Restrict how we use your data
Object to certain processing
Request data portability
Withdraw consent where processing is based on consent
To exercise your rights, contact us at Support@airtexltd.co.uk.
You also have the right to complain to the Information Commissioner’s Office if you are unhappy with how your data is handled.
11. Security
We use reasonable technical and organizational measures to protect your personal information. However, no online system can be guaranteed to be completely secure.
12. Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
14. Contact Us
For privacy questions, contact:
Email: support@airtexltd.co.uk
Address: 113 River Road, Barking, IG11 0EG UK