This Shipping Policy explains how we process and deliver orders placed through https://www.airtexltd.co.uk
1. Delivery Areas
We currently deliver to addresses within the United Kingdom.
This includes England, Scotland, Wales and Northern Ireland, unless otherwise stated at checkout.
2. Processing Time
Orders are usually processed within [1 to 3 business days] after payment is received.
Orders placed on weekends or bank holidays will usually be processed on the next business day.
During busy periods, processing may take longer.
3. Delivery Time
Estimated delivery times:
Standard UK Delivery: [3 to 5 business days]
Express UK Delivery: [1 to 2 business days], if available
Delivery times are estimates and may vary due to courier delays, weather, public holidays or other circumstances outside our control.
4. Shipping Charges
Shipping charges are calculated and shown at checkout before payment.
We may offer free shipping promotions from time to time. Any free shipping offer will be subject to the terms shown on our website.
5. Order Tracking
Where tracking is available, we will send tracking details by email once your order has been dispatched.
6. Failed Delivery or Incorrect Address
Please make sure your delivery address is correct before placing your order.
We are not responsible for delays or failed delivery caused by incorrect or incomplete address details provided by the customer.
If an order is returned to us due to an incorrect address, failed delivery attempt or refusal to accept delivery, we may ask you to pay the cost of resending the order.
7. Lost or Missing Parcels
If your order has not arrived within the expected delivery time, please contact us at Support@airtexltd.co.uk.
We will investigate with the courier and work to resolve the issue. Under UK consumer rules, the seller is generally responsible for ensuring goods are delivered to the customer or an agreed safe place.
8. Damaged Parcels
If your parcel arrives damaged, please take photos of the packaging and the item, then contact us as soon as possible at Support@airtexltd.co.uk.
9. Delivery Restrictions
Some products or delivery options may not be available in certain areas. If we cannot deliver to your address, we will contact you and issue a refund if payment has already been taken.
10. Contact Us
For shipping questions, contact:
Email: Support@airtexltd.co.uk
Website: https://airtexltd.co.uk