Welcome to Airtex Limited. These Terms and Conditions explain the rules for using our website and purchasing products from us. By using our website or placing an order, you agree to these Terms.
1. About Us
This website is operated by https://airtexltd.co.uk.
Business Name: Airtex Limited
Email: Support@airtexltd.co.uk
Business Address: 113 River Road, Barking, IG11 0EG UK
We sell retail products including bedding, towels, socks, bath mats and other home textile items to customers in the United Kingdom.
2. Use of Our Website
You agree to use our website only for lawful purposes. You must not misuse our website, attempt to damage it, interfere with its security or use it in a way that may affect other customers.
We may update, suspend or remove parts of the website at any time without notice.
3. Product Information
We aim to describe and display our products as accurately as possible. Product images are for guidance only. Colours may appear slightly different depending on your screen settings.
Product sizes, materials, colours and care instructions will be shown on the product page where applicable. Please check all product details before placing your order.
4. Prices and Payment
All prices are shown in GBP sterling. Prices may include VAT where applicable.
We reserve the right to change prices at any time. The price you pay will be the price shown at checkout when you place your order.
Payment must be made in full before we dispatch your order. We accept payment methods shown at checkout.
5. Order Acceptance
After placing an order, you will receive an order confirmation email. This does not mean your order has been accepted.
Your order is accepted when we dispatch the goods or send you a dispatch confirmation email. We may refuse or cancel an order if:
The product is unavailable
Payment is not authorised
There is an error in the price or product description
We suspect fraud or misuse of our website
Delivery details are incomplete or incorrect
If we cancel your order after payment, we will refund you using your original payment method.
6. Delivery
We currently deliver within the United Kingdom unless stated otherwise on our website.
Delivery costs and estimated delivery times will be shown at checkout. Delivery times are estimates and may be affected by courier delays, public holidays, stock availability or circumstances beyond our control.
Under UK consumer rules, goods must be delivered within the agreed time, or within 30 days if no specific delivery time was agreed.
7. Returns, Cancellations and Refunds
Please read our Return and Refund Policy below for full details.
For most online purchases, customers have the right to cancel within 14 days after receiving the goods and then have another 14 days to return them.
Some products may not be eligible for return for hygiene reasons if they have been opened, used, washed or removed from sealed packaging. This may include socks, bedding, towels, bath mats and similar personal or household textile items where hygiene protection is relevant.
Your statutory rights are not affected.
8. Faulty, Damaged or Incorrect Items
If your item arrives faulty, damaged or incorrect, please contact us as soon as possible at Support@airtexltd.co.uk with your order number and photos of the issue.
We will offer a suitable solution, which may include a replacement, repair, refund or return instructions, depending on the situation.
9. Product Care
Please follow all care labels and washing instructions provided with the product. We are not responsible for damage caused by incorrect washing, drying, ironing, bleaching, misuse or normal wear and tear.
10. Promotions and Discount Codes
Discount codes and promotional offers may be subject to separate terms. Codes cannot usually be applied after an order has been placed.
We reserve the right to cancel or amend promotions at any time.
11. Intellectual Property
All content on this website, including text, images, graphics, logos, product descriptions and design, belongs to Airtex Limited or our licensors.
You may not copy, reproduce, distribute or use our content without written permission.
12. Limitation of Liability
We are not responsible for losses that are not foreseeable or are caused by events outside our reasonable control.
Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or breach of your statutory rights.
13. Privacy
Your personal information will be handled according to our Privacy Policy.
14. Changes to These Terms
We may update these Terms from time to time. The updated version will be posted on this page with a new “Last updated” date.
15. Governing Law
These Terms are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, you may also have the right to bring proceedings in your local courts.
16. Contact Us
For questions about these Terms, contact us at:
Email: Support@airtexltd.co.uk
Address: 113 River Road, Barking, IG11 0EG UK